If you believe an IHT product is within the warranty period and may qualify for replacement, please submit a request using the form below. This page is the official starting point for all warranty replacement requests.
Please use the IHT Online Replacement Form to request replacements:
Link: ZONE/3.0 Heart Rate Monitor Replacement Form July 2025 – June 2026
Link: New Spirit Monitor Replacement Form 2026
(Each form submission allows up to 10 replacement requests. Please enter each device as a separate line item.)
After you submit the form, our team will review the request and verify warranty eligibility. We will follow up by email with a device-by-device summary confirming what is still under warranty and what is not.
If any devices are determined to be out of warranty, our warranty team will notify you. Out-of-warranty replacement options may be available for existing customers. Please contact your IHT sales representative for pricing and to request out-of-warranty replacements.
Return Instructions
If your request is approved, you will receive return instructions from IHT. When returning devices, please ship the product in its entirety (monitor, strap, and applicable components such as pins) and ensure the package is securely packed to prevent damage in transit.
For approved warranty returns, IHT will provide a shipping label.
Helpful Videos
To complete the form, you may need your device’s serial number and/or diagnostic information. The videos below may help:
Questions
If you have questions about the replacement process, please contact:
support@ihtusa.com
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