Effective Date: January 1, 2026
At Interactive Health Technologies (IHT), we stand behind the quality of our hardware and the partnerships we build with our customers. This Limited Hardware Warranty outlines the coverage provided for IHT-branded products, the process for obtaining service, and how this warranty relates to our applicable commercial terms.
Interactive Health Technologies LLC (“IHT”) warrants that its hardware products will be free from defects in materials and workmanship under normal supervised use for a period of one (1) year from the date of delivery to the customer. Normal supervised use includes typical operation in educational, clinical, wellness, or personal environments.
This warranty applies to all IHT-branded hardware products purchased directly from IHT or through an authorized reseller. This warranty applies only to physical hardware products and does not apply to software, subscriptions, or digital services.
This warranty covers defects in materials and workmanship that arise during normal use.
IHT hardware devices require periodic firmware updates to maintain proper functionality, battery performance, charging capability, and system compatibility.
Customers are responsible for installing required firmware updates within a reasonable timeframe after notification by IHT. Firmware updates may be communicated through email, in-app notifications, website postings, or customer support communications.
Failure to install required firmware updates may result in reduced performance, charging failure, battery degradation, connectivity issues, or permanent device malfunction.
Hardware damage, charging failure, battery failure, or device malfunction resulting from failure to install required firmware updates shall not be considered a defect in materials or workmanship and is not covered under this Limited Hardware Warranty.
IHT reserves the right to require confirmation that a device is operating on current firmware prior to approving warranty repair or replacement.
To ensure reliable performance and maximize the service life of the Spirit charging case and heart rate monitors, the charging case must be plugged directly into a properly functioning, UL-listed surge protector. The surge protector itself must be plugged directly into a properly grounded wall outlet. Do not plug the charging case directly into a wall outlet, a charging cart, or into any power strip, extension cord, or other device.
Like many electronic devices, the Spirit charging system may be affected by poor power quality, including electrical surges, voltage fluctuations, and electrical line interference (sometimes referred to as “dirty electricity”). These conditions can adversely affect charging performance and may cause damage to the charging case and connected monitors.
Damage resulting from improper electrical connections, failure to use a surge protector as specified above, power surges, voltage fluctuations, electrical line interference, or other external electrical events is not covered under the IHT Limited Warranty. Failure to operate the charging case in accordance with these requirements may void the warranty for both the charging case and any Spirit heart rate monitors connected to the charging case.
Required power configuration: Wall Outlet → UL-Listed Surge Protector → Spirit Charging Case
This configuration is a required operating condition and is intended to safeguard the equipment from common electrical disturbances that can occur in commercial, educational, and residential facilities.
This warranty does not cover damage resulting from:
Warranty coverage is void if damage is determined by IHT to have resulted from misuse, improper handling, failure to install required firmware updates, or other external causes.
During the warranty period, IHT will, at its sole discretion, repair or replace defective hardware.
This remedy is the customer’s sole and exclusive remedy for hardware defects.
Replacement devices do not extend, renew, or reset the original warranty period. Replacement devices remain covered only for the remainder of the original warranty term based on the original delivery date.
Customers seeking warranty service must submit a request using the official IHT Online Replacement Form available at:
https://ihtusa.com/replacements
Only requests submitted through the official replacement form will be processed for warranty evaluation.
Upon submission, IHT will review the request, confirm warranty eligibility, and provide return instructions. Products returned for evaluation must include the complete unit (monitor, strap, and applicable components) and be securely packaged.
For approved warranty claims, IHT will provide a prepaid shipping label for return of the product.
Except as expressly stated herein, IHT disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, IHT’s total liability under this warranty shall not exceed the purchase price of the affected hardware product.
In no event shall IHT be liable for indirect, incidental, special, punitive, or consequential damages arising from use of, or inability to use, the product.
This Limited Hardware Warranty is subject to the applicable IHT Commercial Terms & Conditions governing the purchaser’s transaction, where applicable.
In the event of any conflict between this warranty and such Commercial Terms, the Commercial Terms shall control.
Interactive Health Technologies LLC
1101 W. 34th St #213
Austin, TX 78705
Email: support@ihtusa.com
Phone: 512-522-9354
Website: www.ihtusa.com
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